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  • Stores will be open for a maximum of 2 weeks and no orders will be accepted after the store is closed. Any orders that are placed after the store closes will be refunded.

  • All items will be selected and approved by the team’s ‘store manager’, and no modifications including adding items, colors, extra embroidery, or shipping changes, will be accepted after the store is open.

  • Note that exact logo sizing may vary slightly from the mocked up apparel photos in the team store. reality hill designs will use the best sizing and placement based on the item being customized.

  • There are no returns on any custom or embellished items. use sizing charts when possible, and please double check your order before submitting.

  • Any communication regarding an online team store will be done through the team’s ‘store manager’ (questions regarding your order, out of stock items, colors, etc.)

  • All stores must have a minimum order of 15 items total in order to process the store orders, or all orders will be refunded. We will contact the team’s ‘store manager’ if the store does not meet the minimum before closing the store to give everyone an opportunity to meet the minimum.

  • Items will be shipped directly to the team’s ‘store manager’ with a list for distribution 20-25 business days after the store closes​. (Turnaround times are currently as follows: Apparel - 20-25 business days, Bonnets - 4-6 weeks, Custom Equiline Products - 4-6 weeks, and Horse Apparel - 8-10 weeks. these dates indicate production time, and when items will ship from the vendor. Please allow extra time for shipping.)

  • Reality Hill Designs will not embroider or embellish any items not purchased through Reality Hill Designs.

Reality Hill Designs

info@realityhilldesigns.com

925.708.1351

Lafayette, CA

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©2025 by Reality Hill Designs

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